NSC Lien Services Supervisor

Job Description

Position Title: Lien Services Supervisor

Primary Objective: Ensure that the mechanic lien law is administered correctly through the supervision of four to six associates.

Essential Duties and Responsibility:

• Point of contact for elevated mechanic lien issues and questions
• Process lien waiver requests
• Process mechanic lien requests
• Audit payments and billing on accounts receivable accounts
• Manage the distribution and completion of ServiceNow requests for the team
• Audit submission of pre-lien requests to the service provider(s)
• Compile the results of established KPIs and report findings to the manager
• Process vendor(s) billing
• Work with the Legal Department to validate legal documents
• Maintain the information and accuracy of the team’s data
• Compile reports and distribute them to the field  
• Attend regular department and out-of-department meetings
• Ensure document retention utilizing the current systems available
• Establishes effective working relationships with field management, NSC support personnel, and other CFS team members.
• Establishes relationships with Customers, Attorneys, Lien Service Vendors, and Credit and Collection personnel outside of the organization
• Special projects ad-hoc, research analyst
• Other similar duties as assigned

Knowledge & Competencies (Abilities & Skills):

Requires a Highschool or equivalent and five years of experience, ensuring adequate knowledge of mechanic lien laws, construction liens, and bonds. Requires excellent attention to detail and process management. Must be a notary can become a notary. Must possess good communication skills and knowledge of Windows, Excel, Word, Outlook, PowerPoint, AS400, ServiceNow, and Agility.

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