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National Accounts Customer Support & Training

Job Id
Job Type
Regular, Full time
1 ABC Parkway
Beloit, WI 53511
11 days ago

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Job Description

ABC Supply is North America’s largest wholesale distributor of exterior and interior building products.

ABC Supply is proud to be an employee-first company. In fact, we have won the Gallup Great Workplace Award every year since its inception in 2007, and Glassdoor has named us one of the best places to work in the country. Be part of a company that recognizes your talents, rewards your efforts, and helps you reach your full potential. At ABC Supply, we have YOUR future covered.

The ideal individual will be driven to grow and challenge themselves above and beyond the basic Customer Support and Training Role. Candidate must have great attention to detail and the desire to improve current processes. They will provide customer service & training for our National Accounts and ABC/L&W Servicing branches while delivering the highest level of support.

Primary Responsibilities:

  • Develop and maintain positive relationships through effective communication with Branch Managers and Associates, District Managers, Business Development Managers, National Account Executives, Regional Team Members, NSC support personnel and Customers.
  • Assist and consult on National Account customer processes and procedures, including account setup, PO process, customer portals, shipping and billing requirements and payment process.
  • Create and maintain training documents of customer processes and procedures and conduct training for branches that support National Account work. Communicate process changes and other important notices to all relevant parties.
  • Provide and manage reporting needed to support internal and external customers’ needs and requests.
  • Identify and resolve process issues.
  • Ability to interact and communicate effectively when researching and resolving process issues.
  • Monitor new and existing accounts to confirm business requirement processes reflect the customers process accurately.
  • Enhances department and organization reputation by accepting ownership to add value to job accomplishments.
  • Prepare customized presentations by translating data into a visual PowerPoint presentation for NSC visits, tradeshows, Branch Manager trainings and specialty events.
  • Increases job knowledge by participating in education opportunities.
  • Other similar duties and projects assigned.

Essential (skills & abilities):

  • Strong Excel skills required – Able to use features to aid in data analysis (pivot tables, VLOOKUP, etc.)
  • Strong Microsoft Office skills required – PowerPoint, Outlook and Teams is required.
  • Detail oriented with a focus on accuracy and ability to meet project deadlines.
  • Ability to multi-task and work in a high volume, fast paced environment
  • Able to work independently and part of a team.
  • Effective organizational skills
  • Self-motivated, Self-starter
  • Excellent verbal and written communication skills
  • Ability to conducts trainings over zoom.
  • Strong problem resolution skills
  • General Accounting Skills

Benefits may include:

  • Health, dental, and vision coverage - eligible after 60 days, low out of pocket
  • 401(k) with generous company match - eligible after 60 days, immediately vested
  • Employer paid employee assistance program
  • Employer paid short term and long term disability
  • Employer paid life insurance
  • Flex spending
  • Paid vacation
  • Paid sick days
  • Paid holidays

Equal Opportunity Employer / Drug Free Workplace

ABC Supply values diversity and we actively encourage women, minorities, and veterans to apply.

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