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Loss Prevention Technical Support

Job Id
37031
Job Type
Regular, Full time
Location
One ABC Parkway
Beloit, WI 53511
Posted
16 days ago

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Job Description

Candidates should possess strong multi-tasking skills, willingness to learn, excellent oral (phone) communication skills and the capability to work well with people and in a team environment.

Primary job responsibilities will include but are not limited to the following:

  • Setup, configure and troubleshoot security camera and alarm equipment
  • Escalate service tickets to integration partners
  • Work with service and support coordinators to dispatch security technicians.
  • Maintain security equipment inventory including warranty support
  • Maintain strong documentation and service tickets
  • Work with networking team to resolve internal communication issues
  • Order security device hardware as required
  • Knowledge of PC hardware
  • Shipping and receiving of security devices

Requirements:

  • Strong work ethic
  • Strong problem-solving skills
  • Ability to prioritize multiple requests in a fast-paced environment
  • Willing to work after-hours as needed
  • Willing to travel if the business needs require it
  • Must be able to work with and collaborate with a team
  • Basic understanding of network fundamentals


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