ITSM Analyst/CMDB Engineer

Job Description

Must be able to work onsite at ABC Supply's National Support Center in Beloit, WI in a hybrid arrangement.

ABC Supply is North America’s largest wholesale distributor of exterior and interior building products.

ABC Supply is proud to be an employee-first company. In fact, we have won the Gallup Great Workplace Award every year since its inception in 2007, and Glassdoor has named us one of the best places to work in the country. Be part of a company that recognizes your talents, rewards your efforts, and helps you reach your full potential. At ABC Supply, we have YOUR future covered.

What You’ll Do:

Own the CMDB:

• Design, build, and maintain our CMDB to ensure it’s always accurate and up to date.  
• Regularly audit and clean up CMDB data to keep it reliable and trustworthy.  
• Establish and enforce the best practices for managing configuration items (CIs).  
• Maintain the accuracy and completeness of CMDB data.
• Develop and implement CMDB policies and procedures.
• Standardize data collection and population methods for the CMDB.
• Conduct regular CMDB audits and data cleansing activities.

Collaborate Across Teams:

• Partner with ITSM teams to integrate CMDB data into incident, problem, and change management processes.  
• Use CMDB insights to help teams quickly identify root causes and assess impacts during service disruptions.  

Analyze and Improve:

• Create reports and dashboards to show the health of our CMDB and highlight areas for improvement.  
• Spot trends and recommend ways to make our processes and data even better.

Support and Train:

• Work with IT teams to ensure all CIs are properly documented and maintained.  
• Help train colleagues on CMDB tools and processes, making sure everyone is on the same page.  

Stay Ahead of the Curve:

• Work with ServiceNow team in optimizing our CMDB tool, ServiceNow.
• Keep an eye on industry trends and bring fresh ideas to the table.  

Qualifications:

• Customer service attitude and ability to work well with other groups.

• Organized, reliable and meticulous.
• 5+ years of experience leading change management
• 5+ years of IT service management
• 5+ years CMDB administration
• 5+ years’ experience with ServiceNow Change Management and CMDB module
• Excellent understanding of IT infrastructure and operations
• Familiarity with IT risk and controls management/governance. (good to have).
• Bachelor’s degree required or equivalent professional experience.

Benefits may include:

• Health, dental, and vision coverage - eligible after 60 days, low out of pocket
• 401(k) with generous company match - eligible after 60 days, immediately vested
• Employer paid employee assistance program
• Employer paid short term and long-term disability
• Employer paid life insurance
• Flex spending
• Paid vacation
• Paid sick days
• Paid holidays

Equal Opportunity Employer / Drug Free Workplace

​ABC Supply values diversity and we actively encourage women, minorities, and veterans to apply.

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