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IT Operations Engineer

Job Id
35943
Job Type
Regular, Full time
Location
300 South Riverside Plaza
Suite 200 South
Chicago, IL 60606
Posted
17 days ago

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Job Description

The IT Operations Engineer is responsible for the implementation and maintenance of monitors, sensors, and scripts for applications, system software, and infrastructure.

The role is responsible for enterprise eCommerce and application health monitoring and automation tasks. The engineer is the technical SME for the Splunk product.

The position supports the IT Monitoring and Event Management Operations Manager in the product lifecycle, roadmap, documentation, deployments (ie: upgrades), incident remediation, product socialization, regular status updates, and tool reporting metrics.

Responsibilities

  • Administer the Splunk product. That will include activities such as
    • Writing SPL
    • Creating Alert, Reports, and Dashboards
    • Configuration administration for Universal and Heavy Forwarders
    • Onboarding of new data sources, parsing and extracting relevant data
  • Track and resolve Service Requests and incidents promptly
  • Collaborate with other ABC IT teams help them take advantage of Splunk
  • Inform team of new or updated service standards, systems, procedures, forms, and manuals through staff meetings and verbal and written communications.
  • Quantify and measure the performance of current service against previous periods, benchmarks, and KPIs
  • Add tasks and update sprint JIRA stories to plan the content of upcoming sprints
  • Identify areas of improvement or best practices
  • Document processes and operational knowledge base
  • Implement needed sensors and instrumentation to systems, services, and applications following a hybrid agile sprint-based methodology.
  • Complete needed Change Requests to obtain needed change approval and provide visibility to relevant stakeholders

Qualifications

  • Bachelor’s Degree in Computer Science or related field
  • Minimum of 2-4 years of professional experience
  • Experience with Splunk
  • Experience with monitoring
  • Familiarity with system monitoring concepts and tools such as PRTG, Splunk, Nagios, Application Insights, or Tango is a plus
  • Understanding protocols such as HTTP, TCP, SNMP, SOAP, and REST
  • Intermediate understanding of networking functionality, and advanced troubleshooting including the ability to gather and analyze raw event data.
  • Basic ability to understand and utilize JSON and Regular Expressions (RegEx).
  • Ability to discuss credentials, install a product, troubleshoot permission issues, discuss and troubleshoot network connectivity with network engineers
  • Experience analyzing, supporting, and troubleshooting applications for an enterprise at a level 3 function
  • Excellent written and verbal communication skills and should be comfortable communicating with all levels of the organization
  • Candidate should operate autonomously requiring little direction from the IT Monitoring and Event Management Operations Manager on daily tasks
  • Candidate should have familiarity with ServiceNow ITSM and ITOM
  • Candidate should have familiarity within Azure and/or AWS Cloud environments
  • Experience with both Windows and Linux operating environments; strong Linux skills for troubleshooting and admin support
  • Strong desire to learn new technologies. Training will be provided for ABC applications
  • Demonstrate a high level of accuracy and attention to detail

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