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Customer Support Analyst

Job Id
Job Type
Regular, Full time
1 ABC Parkway
Beloit, WI 53511
40 days ago

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Job Description

ABC Supply, the nation’s largest wholesale distributor of exterior building supplies, is looking for a Customer Support Analyst to join the Beloit Team.

This position is a fast paced, cross-functional support role, which requires working knowledge of the following areas: Accounts Payable, Accounts Receivable, Customer Service Support, and Inventory Control. Candidates that have experience within these areas are encouraged to apply.

Job description:
• Monitor and provide support for multiple email accounts and phone lines
• Ensure customers, vendors and associates receive timely and accurate support responses in adherence to company policy and procedure
• Research and communicate findings of customer payments, short pays and cash application details to the proper department and/or customer
• Accept and Process Customer Payments
• Perform validation checks of uploads, file processing and select Point of Sale Reports

Essential Qualifications:
• 1-2 years Help Desk or Customer Service experience is preferred
• Excellent Customer Service skills are required
• Experience with accepting large volumes of incoming calls and emails is preferred
• Strong Verbal and Written Communication Skills, Self Motivated, Time Management, Detail Orientated, Thoroughness, Organized and Research Skills
• Intermediate Knowledge in Microsoft Outlook and Excel is preferred

Benefits may include:

  • Health, dental, and vision coverage - eligible after 60 days, low out of pocket
  • 401(k) with generous company match - eligible after 60 days, immediately vested
  • Employer paid employee assistance program
  • Employer paid short term and long term disability
  • Employer paid life insurance
  • Flex spending
  • Paid vacation
  • Paid sick days
  • Paid holidays

ABC Supply is a 17 time Gallup Exceptional Workplace Award Winner and offers a competitive wage and a great benefit package to eligible associates. If you are seeking a new and exciting opportunity and have the required skills and experience, we may have just the position for you!

Equal Opportunity Employer / Drug Free Workplace

ABC Supply values diversity and we actively encourage women, minorities, and veterans to apply.

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