Customer Support Analyst

Job Description

ABC Supply, the nation’s largest wholesale distributor of exterior building supplies, is looking for a Customer Support Analyst to join the Beloit Team. This position is a fast-paced, cross-functional support role, which requires working knowledge of the following areas: Accounts Payable, Accounts Receivable, Customer Service Support, and Inventory Control. Candidates that have experience within these areas are encouraged to apply.

Job description:

• Monitor and provide support for multiple email accounts and phone lines
• Ensure customers, vendors, and associates receive timely and accurate support responses in adherence to company policy and procedure
• Research and communicate findings of customer payments, short pays, and cash application details to the proper department and/or customer
• Accept and Process Customer Payments
• Perform validation checks of uploads, and file processing, and select Point of Sale Reports

Essential Qualifications:

1-2 years of Help Desk or Customer Service experience is preferred

Excellent Customer Service skills are required

Experience with accepting large volumes of incoming calls and emails is preferred

Strong Verbal and Written Communication Skills, Self Motivated, Time Management, Detail Orientated, Thoroughness, Organized, and Research Skills

Intermediate Knowledge of Microsoft Outlook and Excel is preferred

ABC Supply has consecutively won the Gallup Exceptional Workplace award since 2007 and offers a competitive wage and a great benefits package to eligible associates. Benefits include:

• Health, dental, and vision coverage - eligible after 60 days, low out of pocket
• 401(k) with generous company match - eligible after 60 days, immediately vested
• Employer paid employee assistance program
• Employer paid short term and long term disability
• Employer paid life insurance
• Flex spending
• Paid vacation
• Paid sick days
• Paid holidays

Equal Opportunity Employer / Drug Free Workplace

ABC Supply values diversity and we actively encourage women, minorities, and veterans to apply.

If you are seeking a new and exciting opportunity and have the required skills and experience, we may have just the position for you!

Apply Now