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Customer Support Analyst

Job Id
Job Type
Regular, Full time
3 ABC Parkway
Beloit, WI 53511
14 days ago

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Job Description

ABC Supply, the nation’s largest wholesale distributor of exterior building supplies, is looking for a Customer Support Analyst to join the Beloit Team.

This position is a fast-paced, cross-functional support role, which requires working knowledge of the following areas: Accounts Payable, Accounts Receivable, Customer Service Support, and Inventory Control.

Candidates that have experience within these areas are encouraged to apply.

Job description:

  • Monitor and provide support for multiple email accounts and phone lines
  • Ensure customers, vendors, and associates receive timely and accurate support responses in adherence to company policy and procedure
  • Research and communicate findings of customer payments, short pays, and cash application details to the proper department and/or customer
  • Accept and Process Customer Payments
  • Perform validation checks of uploads, file processing, and select Point of Sale

Reports Essential Qualifications:

  • 1-2 years of Help Desk or Customer Service experience is preferred
  • Excellent Customer Service skills are required
  • Experience with accepting large volumes of incoming calls and emails is preferred
  • Strong Verbal and Written Communication Skills, Self Motivated, Time Management, Detail Orientated, Thoroughness, Organized, and Research Skills
  • Intermediate Knowledge of Microsoft Outlook and Excel is preferred


  • Medical
  • Dental
  • Vision
  • 401k w/company match
  • Life Insurance
  • PTO

ABC Supply has won the Gallup Exceptional Workplace award consecutively since 2007. We offer a competitive wage and a great benefits package to eligible associates. If you are seeking a new and exciting opportunity and have the required skills and experience, we may have just the position for you!

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