Customer Support Analyst

Job Description

ABC Supply, the nation’s largest wholesale distributor of exterior building supplies, is looking for a Customer Support Analyst to join the Beloit Team.

This position is a fast-paced, cross-functional support role, which requires working knowledge of the following areas: Accounts Payable, Accounts Receivable, Customer Service Support, and Inventory Control.

Candidates that have experience within these areas are encouraged to apply.

Job description:

• Monitor and provide support for multiple email accounts and phone lines
• Ensure customers, vendors, and associates receive timely and accurate support responses in adherence to company policy and procedure
• Research and communicate findings of customer payments, short pays, and cash application details to the proper department and/or customer
• Accept and Process Customer Payments
• Perform validation checks of uploads, file processing, and select Point of Sale

Reports Essential Qualifications:

• 1-2 years of Help Desk or Customer Service experience is preferred
• Excellent Customer Service skills are required
• Experience with accepting large volumes of incoming calls and emails is preferred
• Strong Verbal and Written Communication Skills, Self Motivated, Time Management, Detail Orientated, Thoroughness, Organized, and Research Skills
• Intermediate Knowledge of Microsoft Outlook and Excel is preferred

Benefits

• Medical
• Dental
• Vision
• 401k w/company match
• LTD/STD
• Life Insurance
• PTO

ABC Supply has won the Gallup Exceptional Workplace award consecutively since 2007. We offer a competitive wage and a great benefits package to eligible associates. If you are seeking a new and exciting opportunity and have the required skills and experience, we may have just the position for you!

Apply Now