Customer Account Executive

Job Description

ABC Supply Co., inc. is one of the Nation’s largest distributors of exterior and interior building products, working with contractors to deliver the materials and services they need to do their jobs.  As a 17-time Gallop Exceptional Workplace award winner, ABC puts employees first and our culture is built upon strong Core Values.

We are currently seeking the right individual to add a Customer Account Executive in our Customer Financial Services Department located in Coppell, TX. 

• After a training period, we offer a work at home opportunity. 

• Must be bilingual (Spanish)

PRIMARY OBJECTIVE: To achieve maximum collections and minimum bad debt write-offs within a Collection Zone, consistent with the overall business objectives of the region, and at the lowest possible cost

NATURE & SCOPE OF POSITION:

Internal relationships-Establishes effective working relationships with Branch Managers, Sales Personnel, Region Team Members, NSC support personnel, and other CFS team members

External relationships-Establishes effective working relationships with Customers, and Credit and Collection personnel outside the organization through NACM or similar organizations

Under the direction of the Customer Financial Services Director:

• Assume direct collection responsibility for a collection zone, averaging approximately 3000 accounts with exposure in excess of $20 million
• Recommend the suspension of credit privileges to the Branch Managers, and using discretion, elevate disagreements to the Customer Financial Services Manager
• Ensure that all necessary steps are taken to preserve lien/bond rights where necessary
• Using discretion, execute lien waivers, or approve the execution of lien waivers by a Branch Manager
• Assist in the resolution of Customer disputes affecting payment, and where appropriate, contact Inspyre Solutions to open a file
• Notify A/R Associates and Branch Managers of payment misapplication issues and ensure that these issues are resolved in a timely fashion.
• Using discretion, elevate complex collection situations in excess of $50,000 to the CFS Manager
• Recommend the placement of accounts with third-party agencies, or attorneys
• Report to the Customer Financial Services Manager, and Branch Manager, on the status of their assigned portfolio
• Negotiate payment arrangements with distressed debtors with the approval of the Branch and Customer Financial Services Manager
• Assist Branch Managers in developing effective action plans to maintain the aging of accounts receivable at a satisfactory level and condition
• Other similar duties as assigned

KNOWLEDGE & COMPETENCIES (SKILLS & ABILITIES):

Prefer a Bachelor’s degree in Business Administration, or Finance, or equivalent experience, and two years’ experience in Commercial Credit and Collections, ensuring basic knowledge of effective collection practices, collection laws, construction liens, and bonds. Must possess good communication skills, knowledge of Windows, Excel, Access, Outlook, and Internet Explorer, and be an effective negotiator.

Benefits

• Medical
• Dental
• Vision
• 401k with match
• LTD/STD
• Life Insurance
• PTO

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