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IT Product Owner

Job Id
Job Type
Regular, Full time
300 South Riverside Plaza
Suite 200 South
Chicago, IL 60606
277 days ago

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Job Description

ABC Supply, the nation’s largest distributor of select exterior and interior building products, is currently seeking an IT Product Owner for Finance to deliver solutions across various areas of operations that provide industry-leading capabilities to our stakeholders.  ABC Supply has been the Gallup Exceptional Workplace Award recipient since 2007 and is proud to be an employee-first company.

The IT Product Owner is responsible for the strategic development and management of new and existing initiatives to drive user adoption, productivity, revenue growth, and profitability. You will play a leadership role, collaborating with outstanding technical and design teams to create industry-leading solutions.

In general, IT Product Owner will partner with stakeholders and customers to develop the product vision, strategy, features, and prioritization while continuously reviewing the business needs, refining priorities, outlining milestones and deliverables, and identifying opportunities and risks. The IT Product Owner serves as the conduit between the user community and technology through which requirements and product capabilities are assessed and balanced. The IT Product Owner maintains continuous involvement in the product throughout the product’s life cycle.


Ideation Phase

  • Collaborate with Business Sponsor and stakeholders to submit new idea requests and evaluate against Product Roadmap for prioritization

  • Partner with business stakeholders and IT procurement lead to understand business needs, expected solution benefits and to create a business case

  • Collaborate with Project Manager and Application Manager(s) to determine 3rd party needs (resources, hardware, software, etc.)

  • Collaborate with BA, architects, and development teams to explain business needs and requirements

  • Support Business Process Analysis efforts to capture processes and business requirements by educating on product capabilities and best practices

  • Work with business stakeholders and Enterprise Architecture to assess buy vs. build and select a “best fit” product if the “buy” direction is pursued.

  • Partner with business stakeholders, BA, and architects to understand and resolve potential solution tradeoffs on processes and expected benefits

  • Identify cross-team business process impacts and potential integration needs in collaboration with BA

  • Work with the business sponsor to determine the desired product roadmap. Represent the “voice of the customer” in conveying the product vision within IT.

  • Work with the Enterprise Architecture team to ensure the product roadmap aligns with the Enterprise Architecture roadmap.

  • Understand dependencies with other systems in terms of content, frequency, and method. Document and socialize these dependencies with impacted teams.

Product Delivery Phase

  • Document business rules and product user stories and convey these to the product team for product development.

  • Document interface requirements with any dependent systems.

  • Maintain continuous engagement with stakeholders, ensuring solution aligns with expectations.

  • Verify that the product team understands product use cases and takes these into account during product development, thereby ensuring that the product is providing value for the end customers and business stakeholders.

  • Assist QA during product testing to confirm expected results.

  • Engage with Business stakeholders during UAT to ensure the solution is meeting business needs

  • Prioritize changes and defects in the product backlog to ensure development is working on the right things in the correct order.

  • Assist with the development and validation of any training materials.

  • Work with IT and business stakeholders to define expectations for product uptime, responsiveness, support, etc.

Pilot, Rollout, and Post-Production Phases

  • Work with the product team to determine releases, coordinate these to meet stakeholder needs, and ensure communications are planned for impacted users and support personnel.

  • Maintain regular checkpoints with business stakeholders, ensuring open issues are prioritized.

  • Maintain awareness of product updates and releases and communicate these to business stakeholders. Assess impacts to any dependent systems and communicate these accordingly.

  • Respond to any questions and/or issues initiated by stakeholders and users.

  • Manage the product backlog and keep it aligned with desired business outcomes and customer value.

  • Ensure outages and critical failures are escalated for resolution and communicated to users using established channels.


  • Education:  Bachelor’s degree from an accredited four-year college or university in Information Systems, Sales and/or Marketing, Business Management, Project Management, or related degree

  • Experience:  Professional experience with accounts receivable, tax, financial reporting, business relationship management is preferred

  • Experience: Professional experience/certification in business analysis preferred


  • Listening and observation skills to understand what people say and detect what they might be hesitant to say.

  • Interviewing and questioning skills: talk with individuals and groups about their needs and ask the right questions to surface essential requirements information.

  • Strong analytical skills, critically evaluating the information gathered from multiple sources, reconciling conflicts, decomposing high-level information into details, abstracting up from low-level information to a more general understanding, distinguishing presented user requests from the underlying true needs, and specific solutions ideas from requirements.

  • Facilitation skills to lead meetings as needed.

  • Leadership skills to create a collaborative environment and influence people to move toward a common goal.

  • Communicate information effectively and in the appropriate form to customers, stakeholders, management, and technical staff.

  • Organizational skills, to work with the vast array of information gathered during elicitation and analysis and cope with rapidly changing information.

  • Interpersonal skills to help negotiate priorities and to resolve conflicts among project stakeholders

  • Intermediate level of proficiency with Microsoft Office, Word, Excel, PowerPoint, and Visio

  • Knowledge of current materials, methods, technology, and practices of the Company

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